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Ecobank apologizes over client frustration, commits to service improvement

Ecobank South Sudan apologizes for client frustration and promises to enhance service quality for a better banking experience.

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The administration of Ecobank South Sudan admitted on Wednesday the frustration expressed by some of their clients over poor service provision recently.

The head of consumer banking, who only identifies as Julia, told Talk of Juba that the bank’s administration has acknowledged the latest concerns raised by some customers who have faced delays and difficulty opening accounts with the bank.


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Julia said, “We admit and acknowledge the frustration and concerns raised by some customers who have faced delays and difficulties in opening accounts with the bank.”

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She promises their clients a significant improvement in Ecobank’s service delivery.

On behalf of the administration, I assure our clients that we will try our best to improve the services the bank offers,” she lamented.

Earlier this week, some clients of the bank accused the financial institution of poor service provision.

However, when contacted about the allegations, Ecobank’s Operation Manager at Koiti Complex initially dismissed the allegations, citing that these were mere allegations from a few individuals who were presumed to have not been following up with the process.

Ecobank, whose official name is Ecobank Transnational Inc. (ETI), is a pan-African regional banking conglomerate operating in 36 countries, with 35 of them in Africa, including South Sudan.

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